Product Upgrade Policy

This Upgrade Policy applies to projectors and soundbars that are within the warranty period and purchased directly from official ULTIMEA sales channels.

1. Eligibility for Upgrade Service

An upgrade exchange is available only if all of the following conditions are met:
  • The original order was placed within the last 90 days.
  • The original product is out of stock and cannot be replaced.
  • The product was purchased directly from an official ULTIMEA store.
  • The original item is brand-new (not refurbished).
  • No refund has been issued for the original order.
If any of the above conditions are not met, the upgrade service will not be available.

2. Return Shipping Fees

Return shipping responsibilities depend on the reason for the upgrade request:
  • Upgrade due to product issues or quality defects (seller responsibility):
    ULTIMEA will cover the return shipping cost.
  • Upgrade requested due to personal preference or non-defective reasons (customer decision):
    The customer is responsible for the return shipping cost, which typically ranges from USD 20 to USD 50, depending on destination and carrier rates.
Note: Final shipping costs may vary based on location and carrier pricing.

3. Price Difference Calculation

The price difference is calculated as follows:
Price Difference = Current Standard Retail Price – Original Product Amount Paid
  • If the result is positive, the customer is required to pay the price difference.
  • If the result is zero or negative, no additional charge or refund will apply.

4. Warranty Policy for Upgraded Products

The warranty period of the upgraded product will be calculated based on the original purchase date of the initial order. Upgrading a product does not reset or extend the original warranty period.