Warranty Policy

Porjector and Soundbar Warranty Policy:

All newly purchased Ultimea products come with a limited time warranty. Ultimea offers standard TWO years warranty. Please refer to the chart below for the warranty timelines of each country.

In-Warranty

If a defect arises and a valid claim is received within the warranty period, Ultimea will repair the hardware defect at no charge using new or refurbished replacement parts.

If you need to contact us for an exchange or repair, please email us at support@ultimea.com or go to the contact us page for assistance.

If you did not purchase the unit directly from ultimea.com, please provide proof of purchase, a short description of the problem and model number to speed up the process.

Warranty Timeline

Area

Country

Warranty Period (Years)

North American

US

1

CA

1

European

DE

2

FR

2

ES

2

IT

2

East Asia

JP

1

 

Defective Exchange

At our discretion, we will repair or replace items under the terms of our warranty. Replacement units will be fully tested and repackaged (in like-new condition) to ensure the highest quality control and to prevent recurring issues.

Repair

Products sent in for repair without verification will be refused.

Note

  • For purchases placed on ultimea.com, we require the order number and email address used to place the order, for us to retrieve your details.
  • We highly recomend registering your purchase on the website;┬áRegister here

 

Laser TV and Screen Warranty Policy:

Warranty Timeline

All newly purchased ULTIMEA products come with a limited-time warranty. ULTIMEA offers an EU standard 2-year warranty and an NA standard 1-year warranty from the date of purchase. Please refer to the chart below for the warranty timelines applicable to each country.

In-Warranty

If a defect arises and a valid claim is received within the warranty period, ULTIMEA will repair the hardware defect at no charge using new or refurbished replacement parts. Returns and shipping costs will be borne by ULTIMEA within the first year of the warranty period after receiving the product.
For warranty periods exceeding 1 year, return costs will be borne by the buyer, while shipping costs will be covered by ULTIMEA.
If you require assistance with an exchange or repair, please contact us via email at support@ultimea.com or visit the Contact Us page for further assistance.

Area

Country

Warranty Period (Years)

Extend One Year
Total Warranty Years

North American

US

1

1 

2

CA

1

1 

2

European

DE

2

1 

3

FR

2

1 

3

ES

2

1 

3

IT

2

1 

3

East Asia

JP

1

1 

2

Defective Exchange Policy

At ULTIMEA, we prioritize customer satisfaction and strive to address any defects promptly and effectively.

1. Repair or Replacement

At our discretion, we will repair or replace items under the terms of our warranty. Replacement units will undergo thorough testing and repackaging to ensure the highest quality control and prevent recurring issues.

Exclusions

Our free warranty does not cover damage or defects resulting from:

-Improper installation, misuse, or abuse of the screen

-Failure to follow the provided installation and operation instructions

-Accidents, fires, floods, or other external causes

-Unauthorized modifications or repairs

-Normal wear and tear

-Products or accessories damaged due to personal reasons

-Non-quality-related issues or hardware problems

-Lost or stolen products

-Items that have exceeded their warranty period

-Free products

-Repairs conducted by third parties that cause damage

-Purchases from illegitimate resources

2. Warranty Claim Procedure

To initiate a warranty claim, please contact our customer service department at support@ultimea.com.

A ULTIMEA representative will guide you through the claim process and provide any necessary documentation or evidence of the defect.

3. Proof of Purchase

A valid proof of purchase, such as a sales receipt or order confirmation, demonstrating the date of purchase, is required to be eligible for warranty services.

4. Shipping Costs

If a warranty claim is approved, ULTIMEA will cover the cost of shipping the repaired or replaced product or accessories back to the customer.

5. Local Shop Repair Costs

The repairs are not recommended unless performed by a professional electronics repair technician. ULTIMEA will not provide free warranty service for personal damage to the product or aggravation of the problem. If repairs are conducted at a local shop, the customer must present a valid repair certificate and payment invoice. ULTIMEA can cover up to a maximum of $300 in repair fees. Any excess fees will be the responsibility of the customer.

6. Accessories Warranty

Accessories come with a 1-year warranty. If there are quality problems with adapters, screws, or remote controls, ULTIMEA will provide new accessories free of charge within this period. After this time, accessory fees and shipping costs will apply for replacements.

7. Governing Law

This warranty policy is governed by and construed following the laws of the country or region where the product is shipped.

8. Product Extends 1-year warranty

We highly recommend registering your purchase on the website; Register here

(Separate accessories are not included in the extended warranty service).

9. Terms and conditions for the order partial refund and warranty services:

The refund amount is between 10% and 20% of the order, the free warranty service will be voided, and if you still want a warranty replacement, you have to pay for the return shipping cost.

The refund amount is between 20% and 30% of the order, the free warranty service will be voided, and if you still want a warranty replacement, you have to pay for the return shipping cost and a product replacement fee of 300-500 USD.

The refund amount is between 30% and 50% of the order, the free warranty service will be voided, and if you still want a warranty replacement, you have to pay for the return shipping cost and a product replacement fee of 600-1000 USD.

The refund amount is equal to or more than 50% of the order, the warranty service will not be supported, and if you still want to replace or repair the product, you will have to pay the remaining 50% of the order amount.

Note:
  • This warranty policy is subject to change without prior notice.
  • The warranty provided here includes any rights you may have under applicable consumer protection laws.
  • For purchases made on ultimea.com, please provide proof of purchase, a short description of the problem, and a model number to speed up the process.
  • For products purchased from local retail stores or other dealers, contact the seller first for warranty service as ULTIMEA does not provide free warranty services in such cases.

For any questions or clarifications regarding the warranty policy, please contact our customer service department.