1. General Return Policy

1.1 Applicable Products

• Soundbars
• Projectors
• Bookshelf Speakers
• Active Subwoofers
• Laser TVs — subject to separate return and refund rules

This policy applies to products purchased through the ULTIMEA official website or eligible official sales channels.

1.2 General Return Period

Eligible products may be returned within 30 calendar days of the date of receipt for a refund, subject to the conditions of this policy.

For Skywave X100 and Skywave X100 Dual, the return period is extended to 50 calendar days from the date of receipt.

Products must be returned in accordance with the applicable return conditions, including requirements regarding product condition, accessories, packaging, and return shipping.

Note: Laser TVs are subject to separate return and refund rules.

1.3 General Return Rules

1.3.1 Return Shipping Costs

Returns Due to Product Issues

If a return is due to a product quality issue or another issue attributable to ULTIMEA, ULTIMEA will cover the applicable return shipping costs once the return is confirmed to be eligible.

This includes, but is not limited to:

• Product damage
• Product malfunction
• Compatibility issues caused by the product itself
• Other product-related issues confirmed by ULTIMEA

Returns Due to Customer Preference

If a return is due to personal preference or another reason not attributable to ULTIMEA, the customer is responsible for the return shipping costs.

Return shipping costs are typically USD 20–200, depending on the product size, weight, return destination, and carrier rates. Actual costs may vary.

1.3.2 Other Return-Related Costs

If the warehouse finds any of the following conditions after receiving the returned product, ULTIMEA may deduct applicable costs from the refund amount based on the actual circumstances:

• Original accessories, attachments, or other items that should have been included with the order are missing;
• The product or accessories are damaged during return transportation due to improper packaging by the customer;
• The product is further damaged, contaminated, or rendered unsuitable for normal resale due to the customer's actions;
• Other reasonable handling, transportation, or damage-related costs attributable to the customer.

Such costs are typically USD 20–200. The actual amount will be determined based on the condition of the product and the related costs incurred.

1.3.3 Lost Return Packages

If the customer uses a return label provided by ULTIMEA and the package is lost during transportation, the customer should promptly provide ULTIMEA with the tracking information. Once it is confirmed that the package was shipped in accordance with the return method provided by ULTIMEA, ULTIMEA will process the order refund according to the refund arrangement previously confirmed with the customer.

If the customer chooses their own carrier and pays the return shipping costs independently to send the product to the designated ULTIMEA warehouse, and the package is lost or cannot be delivered during transportation, the customer assumes the associated shipping risk. As ULTIMEA has not actually received the returned product, ULTIMEA may be unable to process the order refund.

1.3.4 Return Label Requirements

If ULTIMEA provides a return label, the customer must return the product promptly in accordance with the carrier and shipping requirements specified on the return label.

Return labels are generally valid only for the specified product, address, and return order. Customers should not use the label for other packages or orders without prior confirmation from ULTIMEA.

If the customer fails to follow ULTIMEA's return instructions when shipping the product, this may result in additional shipping costs, delivery delays, or loss of the package. Any resulting costs or risks may be the customer's responsibility.

2. Laser TV Return & Refund Policy

Laser TVs are subject to a separate 15-calendar-day return period.

2.1 Eligible Return and Refund Situations

• Within 15 calendar days of receipt, if the product has no quality issues and remains in new or like-new condition, the customer is responsible for the return shipping costs and any transaction fees deducted by the payment provider or credit card issuer during the refund process.
• Within 15 calendar days of receipt, if the product has sustained substantial damage during transportation, the customer may provide carrier-issued proof of damage for verification.
• Within 15 calendar days of receipt, if the product has a confirmed performance failure or is determined to be irreparable.

2.2 Return Conditions and Procedures

2.2.1 Return Shipping Fee Responsibility

If the return is due to a reason attributable to ULTIMEA, ULTIMEA will cover the return shipping costs.

If the return is not attributable to ULTIMEA, ULTIMEA is not responsible for the return shipping costs, and the applicable shipping fee will be deducted from the final refund amount.

2.2.2 Restocking Fees

• No restocking fee will be charged if the product is returned in good condition within 15 working days after the return label is issued.
• A USD 100 restocking fee may apply if the product is returned 15–30 working days after the return label is issued, or if accessories or promotional gifts are missing, or the product has cosmetic damage.
• A USD 200 restocking fee may apply if the product is returned more than 30 working days after the return label is issued.
• If the customer intentionally damages the product, a restocking fee of up to 80% of the original order value may be charged.

3. Return & Refund Exclusions

The following circumstances are not eligible for return or refund:

• The return request is made after the return or refund period specified by the seller or platform for the order.
• The product is returned without the original accessories, attachments, or packaging.
• Free promotional products are not returned together with the purchased product.
• The product is not in new or like-new condition, including cracks, dents, scratches, or other cosmetic damage.
• No valid proof of purchase, receipt, or invoice is provided, or the relevant document is suspected of being forged or altered.
• Damage or malfunction caused by unauthorized use, modification, moisture, foreign objects, improper installation, or improper operation.
• Product labels, serial numbers, waterproof marks, or other identification marks have been tampered with or altered.
• Damage caused by external factors such as fire, flooding, high winds, or lightning.
• The product is not returned to ULTIMEA within 15 calendar days after the return request is confirmed or the return label is provided.
• The carrier has provided valid Proof of Delivery (POD), but the recipient claims that the product was not received.
• Corporate or bulk orders of 10 or more units may be subject to separate return terms.
• Products purchased through channels other than the official ULTIMEA website must be handled through the original seller or purchase channel.
• The returned product fails ULTIMEA's quality inspection.

4. Return Rules for Separately Purchased Accessories and Free Products and Gifts

4.1 Separately Purchased Accessories

Applicable Products:

• Projection Screens
• Surround Speaker Stands

Separately purchased accessories may be returned within 15 calendar days of receipt for a refund, subject to the applicable return conditions.

For separately purchased accessories returned due to customer preference, the customer is responsible for the applicable return shipping costs. If the return is due to a product quality issue or another issue attributable to ULTIMEA, ULTIMEA will cover the applicable return shipping costs.

4.2 Free Products and Gifts

Products or accessories provided free of charge through promotions, bundles, Buy One Get One (BOGO) offers, or other promotional activities are subject to a 30-calendar-day return period, calculated from the date of receipt.

If a customer requests a return for an order that includes free promotional products or gifts, the free products or gifts must be returned together with the purchased main product.

If any free promotional product or gift is not returned with the order, ULTIMEA may deduct the applicable amount from the refund based on the actual value of the missing product or gift.

Free promotional products and gifts do not have independent return or refund eligibility unless otherwise required by applicable law or the sales policy applicable to the order.

5. Additional Return Rules

Customers should promptly inspect the outer packaging and product condition upon receipt. If any visible transportation damage is found, customers are advised to refuse delivery and notify the carrier promptly.

If an issue is discovered after delivery has been accepted, ULTIMEA may request photos or videos of the product, as well as a photo of the package shipping label, to verify the product and shipping details.

For returned products that are shipped to the designated return address in accordance with ULTIMEA's instructions and successfully received by the ULTIMEA warehouse, ULTIMEA will process the return in accordance with the applicable return procedure.

This Return Policy applies only to countries and regions where ULTIMEA provides return services.

6. How to Initiate a Return

Please contact ULTIMEA Customer Support through the following channel:

Email: support@ultimea.com

When requesting a return, please provide:

• Reason for the return
• Official order screenshot or order information

ULTIMEA will respond within 24 business hours.

If the return request is approved, ULTIMEA will provide an electronic return label valid for 7 business days, or provide the applicable return address.

Customers are responsible for properly packaging the product and returning the original packaging, all accessories, and any applicable promotional gifts together with the product.

After the product has been shipped, please provide ULTIMEA with the carrier name and tracking number.

Once the returned product is received at the warehouse and has completed inspection, ULTIMEA will process the refund in accordance with the applicable Return & Refund Policy and the refund amount confirmed in the communication, and will send a “Refund Notification” email.

7. Refund Processing

All returned products are subject to a quality inspection. If the product is not in a condition suitable for resale, ULTIMEA may refuse the refund or adjust the refund amount based on the actual condition of the product.

After the returned product is received at the warehouse, ULTIMEA will complete the initial inspection within 3–5 business days. Once the inspection is passed, ULTIMEA will initiate the refund.

The refund will generally be credited to the original payment method within 3–7 business days after the refund is initiated. The actual time for the funds to be received depends on the processing time of the payment provider or bank.

Holidays, bank processing times, or payment provider systems may cause delays in receiving the refund.

If you have not received the refund after the expected processing time, please contact your bank or payment provider first to check the status of the transaction.

Important Note

Currency Conversion and Refund Amount

All orders on the official ULTIMEA website (ultimea.com) are priced and charged in USD (US dollars). If you pay in another currency, your bank, credit card issuer, or payment provider may convert the transaction into your local currency and charge currency conversion or foreign exchange fees. These fees are charged by third parties, not by ULTIMEA, and ULTIMEA does not cover or refund such fees.

For eligible refunds, ULTIMEA will follow the applicable Return & Refund Policy and refund the actual USD amount charged for the eligible order. Due to exchange rate fluctuations and third-party fees, the final refund amount received in your local currency may differ from the amount you originally paid.

Any difference resulting from exchange rate fluctuations, currency conversion, or third-party fees is not covered or reimbursed by ULTIMEA.