Warranty Overview

ULTIMEA is committed to providing customers with reliable, high-quality products. This Warranty Policy outlines the warranty coverage, warranty periods, eligibility requirements, after-sales procedures, and related service terms for products purchased from ULTIMEA stores. Different warranty periods and service terms may apply depending on the product type, country or region of purchase, purchase channel, and product condition.

1. Standard Product Warranty

1.1 Covered Products

The Standard Product Warranty applies to the following ULTIMEA products:

• Soundbars
• Projectors
• Laser TVs
• Bookshelf Speakers
• Active Subwoofers

This warranty applies only to products sold as new.

1.2 Warranty Start Date

The warranty period begins on the purchase date shown on valid proof of purchase.

For fully paid pre-order purchases, the warranty period begins on the order shipment date recorded in the seller’s system.

1.3 Warranty Period by Region

For other countries or regions not specifically listed above, the standard warranty period is 1 year, subject to applicable local sales policies, laws, and regulations.

1.4 Warranty Coverage and Services

Coverage:

• Material or manufacturing defects that occur under normal use.
• Quality-related issues that prevent the product from functioning properly.
• Performance issues where the product does not perform as expected despite meeting its stated specifications.

Services Provided During the Warranty Period:

• Repair
• Replacement
• Replacement with new or inspected, qualified parts or refurbished products

Once a quality issue is confirmed to be covered under the warranty, ULTIMEA will provide the applicable repair or replacement service.

The specific warranty service provided will be determined by ULTIMEA based on the condition of the product and the nature of the issue.

Note: If the total refund amount received for an order exceeds 20% of the original order value, the product will no longer be eligible for free warranty replacement service. If you still request standard warranty service, ULTIMEA reserves the right to require repayment of the refunded amount.

2. Refurbished Product Warranty

ULTIMEA products purchased from ULTIMEA stores and labeled “Refurbished” are covered by a separate limited warranty policy.

2.1 Warranty Period

All ULTIMEA refurbished products are covered by a 1-year warranty from the date of purchase.

2.2 Warranty Coverage and Services

If a refurbished product develops a quality issue during the applicable warranty period, ULTIMEA may, at its discretion:

• Repair the product free of charge using new or refurbished parts with comparable performance and reliability.
• Replace the product with a refurbished product of equivalent or better functionality.

All repaired or replacement products will be tested before shipment.

Note: If the total refund amount received for an order exceeds 20% of the original order value, the product will no longer be eligible for free warranty replacement service.

3. Warranty Upgrade Service

3.1 Eligibility Requirements

• Available only for soundbars, projectors, and bookshelf speakers that are still within the applicable warranty period.
• The original order must have been placed within the past 90 days.
• The original product is out of stock and cannot be replaced with the same product.
• The product must have been purchased directly through an authorized ULTIMEA sales channel.
• The original product must have been purchased as new. Refurbished products are not eligible.
• The original order must not have received a refund.
• If the upgrade is requested for customer-related reasons, the customer must provide photos showing the product's current condition for seller review.

3.2 Upgrade Fees and Shipping

• The customer is responsible for paying the price difference for the upgraded product. The specific amount will be calculated by ULTIMEA.
• If the upgrade is offered due to a product quality issue or inventory shortage, ULTIMEA will cover both the return shipping and the shipping cost.
• If the upgrade is requested due to personal preference or a non-quality-related reason, the customer is responsible for the return shipping cost, while ULTIMEA will cover the shipping cost.
• If the upgrade is requested for a customer-related reason and the original product shows signs of wear or damage, ULTIMEA may charge a depreciation fee based on the product's condition.

3.3 Warranty for Upgraded Products

• The warranty period for the upgraded product is calculated from the original order date.
• A product upgradedoes not restart or extend the original warranty period.

Eligible products may qualify for an upgrade service in accordance with ULTIMEA's Product Upgrade Policy.

For detailed upgrade terms, please refer to: ULTIMEA Product Upgrade Policy.

4. Accessory and Add-On Product Warranty

Accessories and add-on products are subject to different warranty periods depending on how they were purchased.

4.1 Standard Accessories

Standard accessories and replacement parts include:

• Power adapters
• Cables
• Remote controls
• Screws
• Other standard replacement parts

The above products are covered by a 1-year warranty from the date of purchase.

If a quality issue occurs during the applicable warranty period and is confirmed to be covered under the warranty, ULTIMEA will provide the corresponding replacement accessory free of charge.

4.2 Separately Purchased Add-On Products

This policy applies to add-on products purchased separately, such as:

• Projection screens
• Surround speaker stands
• Other peripheral products

For add-on products purchased separately through a ULTIMEA product page or an eligible official sales channel:

Warranty Period: 6 months from the date of purchase.

Note: If the total refund amount received for the order exceeds 10% of the original order value, the accessory will no longer be eligible for free warranty service.

4.3 Free Promotional Accessories

Accessories provided free of charge as part of Buy One Get One (BOGO) offers, product bundles, or other promotional activities are covered by a:

Warranty Period: 30 days from the date of delivery.

Free promotional accessories are not eligible for extended warranty or replacement services after the warranty period expires.

5. Warranty Applicability Rules

5.1 Warranty Period for Replacement Products

If a product is repaired or replaced during the warranty period, the warranty period will continue to be calculated from the purchase date of the original product in the original order.

The replacement product does not restart, reset, or extend the original warranty period.

Example:
If the original product was purchased on January 1, 2026, and replaced on June 1, 2026, the replacement product will remain covered only until the end of the original applicable warranty period.

5.2 Warranty Exclusions

The following situations are not covered under this Warranty Policy:

• Product failures caused by improper installation or setup.
• Damage or issues resulting from misuse, abuse, or use contrary to product requirements.
• Failure to follow the user manual or operating instructions.
• Damage caused by accidents, fire, flooding, or other external causes.
• Unauthorized modifications or repairs.
• Damage caused by repairs performed by third parties.
• Normal wear and tear resulting from ordinary use.
• Cosmetic damage or physical damage unrelated to product quality.
• Non-quality-related issues.
• Lost or stolen products.
• Products beyond the applicable warranty period.
• Products provided free of charge.
• Products purchased from unauthorized or illegitimate sellers.
• Orders that have received a full refund.

Important Notes

A. Unauthorized Repairs

ULTIMEA does not support unauthorized local repairs for soundbars or projectors.

If a product is repaired or modified by a third party without prior authorization from ULTIMEA, ULTIMEA reserves the right to deny warranty service and reimbursement for repair costs. ULTIMEA is not responsible for any further damage caused by unauthorized repairs.

If your product requires repair, please contact ULTIMEA Customer Support before contacting any third-party repair service provider.

B. Products Purchased Through Other Sales Channels

If you purchased an ULTIMEA product from a local retailer, third-party platform, distributor, or other authorized seller rather than directly from ULTIMEA, please contact your original purchase channel first to request warranty service.

The specific warranty process may vary depending on the sales channel and applicable local policies.

For products purchased from unauthorized or illegitimate sellers, ULTIMEA may be unable to provide warranty service or may require a warranty replacement service fee.

For products purchased from ULTIMEA-authorized distributors, the warranty period provided by the respective seller shall apply.

6. How to Request Warranty Service

To request warranty service, please contact ULTIMEA Customer Support:

Email: support@ultimea.com

You may also submit a service request through our Contact Us page.

To help us process your request more efficiently, please provide:

• Order number or other valid proof of purchase
• Product model
• Description of the issue
• Clear photos or videos showing the issue

Depending on the nature of the issue, our Customer Support team may request additional information or ask you to complete necessary troubleshooting steps.

After verifying the order and confirming the product issue, the seller will provide the applicable warranty service process.

7. Shipping and Service Fees

7.1 During the Warranty Period

For warranty claims that are confirmed to meet the applicable warranty requirements:

• ULTIMEA will cover the return shipping costs for eligible defective products.
• ULTIMEA will cover the shipping costs for repaired or replacement products sent back to the customer.
• Approved repair or replacement services will be provided free of charge, subject to the terms and conditions of this Warranty Policy.
• Depending on product availability and the specific after-sales arrangement, a replacement may be a new product, refurbished product, or applicable defective component.
• All replacement products will be tested before shipment.

7.2 Out of the Warranty Period

For products that are beyond the applicable warranty period:

• The customer is responsible for the shipping costs to return the product to ULTIMEA.
• ULTIMEA will cover the shipping costs for repaired or replacement products sent back to the customer.
• Applicable fees will be charged for repair or replacement services.
• For accessory issues that occur after the warranty period, customers may purchase the relevant replacement accessories. Please contact Customer Support for assistance with placing an order if needed.
• For orders that are more than one year beyond the original warranty period, paid warranty replacement services are not available. Customers may purchase a new product and contact ULTIMEA Customer Support for applicable repurchase discounts.

Soundbars and Projectors

Depending on the product model and required service, the fee for repair or replacement with a new product or a “Used – Good” product is USD 300–500.

Laser TVs

Depending on the specific service required, the fee for repair or replacement with a new product or a “Used – Good” product is USD 500–1,000.

The final service fee will be determined by ULTIMEA after evaluating the product and confirming the required service.

8. Extended Warranty Plan

ULTIMEA offers optional extended warranty services for eligible electronic products.

Depending on the extended warranty plan purchased, customers may receive additional warranty coverage beyond the standard warranty period.

8.1 Eligibility Requirements

Products that meet the following conditions are eligible for an extended warranty:

• The product must have been purchased through an eligible official sales channel.
• The product must have been purchased within the past 90 days.
• The product must not have received a full or partial refund.
• The product must be an eligible electronic product.
• Accessories and non-electronic products are not eligible.
• Refurbished products are not eligible.

Each eligible product may only be enrolled in an extended warranty once.

8.2 Services During the Extended Warranty Period

• The extended warranty provides repair and replacement services only.
• Refunds are not available during the extended warranty period.

For extended warranty pricing, eligibility requirements, and available plans, please visit our page: Extended Warranty

ULTIMEA reserves the right to update this Warranty Policy from time to time based on actual circumstances. The warranty terms applicable to your order will be determined in accordance with applicable laws and the valid policy in effect for that order.