Ultimea Customer Benefits


24/7 Support

With your Ultimea purchase, enjoy lifetime 24/7 customer support. Choose any method you prefer to resolve the issue.

Help Center: support.ultimea.com
Email us: support@ultimea.com
Chat with us: Simply click the chat button on the Ultimea website.
Call us:
US: +1 (888) 598-8875 (Mon-Fri 9am - 5pm PST)
DE: +49 89 628 25828 (Mon-Fri 9am - 5pm CET)




Free Shipping*


Enjoy free standard shipping on orders over $25 within our delivery areas in the US, Canada, Europe, and Japan. For customers with delivery addresses outside the regions mentioned above, shipping fees will apply based on the logistics company’s actual pricing. Click Here to learn more about our  Shipping & Delivery Police.



Shipping Region Shipping Charge Shipping Method Estimated Delivery Times
United States Free Standard Shipping 5-8 days
Canada Free Standard Shipping 5-8 days
Japan Free Standard Shipping 5-8 days
Europe Free Standard Shipping 5-8 days
Other regions Please refer to actual payment Standard Shipping 5-8 days

2 Years Warranty
*

All newly purchased Ultimea products come with a limited time warranty. ULTIMEA offers an EU standard 2-year warranty and an NA standard 1-year warranty from the date of purchase.  Click here to learn more about our  warranty policy.

Area Country Warranty Duration (Years)
European DE 2
FR 2
ES 2
IT 2
North American US 1
CA 1
East Asia JP 1

 
Accessories Warranty
Accessories come with a 1-year warranty. If there are quality problems with adapters, screws, or remote controls, ULTIMEA will provide new accessories free of charge within this period. After this time, accessory fees and shipping costs will apply for replacements.

Product Extends 1-year warranty
  • For Laser TVs, the warranty is automatically extended by an additional year upon purchase.
  • For all other products, we highly recommend registering your purchase on our website to receive an extra year of warranty. Register here
  • Please note: separate accessories are not covered under the extended warranty service. 

VIP Membership

We value our relationship with each loyal customer and strive to make every experience exceptional. Become an Ultimea member and enjoy exclusive perks! As a member, you’ll receive special discounts, priority access to new releases, and the latest product updates. Earn points with every purchase—every 500 points can be redeemed for a $5 voucher.  Click Here to learn more about our  Membership benefit.
 
Ways to earn points 
Action Points
Place an order 5 Points for every $1 spent
Share on Facebook 20 Points
Share on X 20 Points
Follow on X 20 Points
Like on Facebook 20 Points
Follow on Instagram 20 Points
Signup 100 Points
Celebrate a birthday 200 Points

Money-Back

At ULTIMEA, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you can return your product within 30 days of receiving it. Note: Laser TVs follow a separate return and refund conditions. Please refer to the "Return and Refund Policy for laser TV" for details. Click Here to learn more about our  Return & Refund Policy.
  • Within 30 days of receiving the product, undamaged items can be returned for a full refund for any reason.
  • Within 30 days of receiving the product, products with obvious quality issues can be eligible for an exchange.
*Note:
  • If it's a product issue and within 30 days, ULTIMEA covers the return shipping costs. This includes things like product damage, compatibility problems, or malfunctions.
  • If it's due to subjective customer reasons, like using the product within 30 days and it being in perfect condition, the customer covers return shipping costs.


Secure Payments

At Ultimea, we support a variety of trusted payment platforms to ensure secure transactions. If we are unable to fulfill your order within the promised delivery timeframe, you may file a claim for a refund through the payment platform used for your purchase.